Liability For Sale
With more than $3 trillion in assets belonging to the insurance industry, the acceptance of liability must be a valuable commodity — and the sale of liability must be a profitable business. So why are you only charging the wholesale time it takes you to do a task without financial consideration for the liability you accept?
A State of Unions Address
While many shop owners say a unionized workforce would spell disaster for their businesses, many techs say industry labor rates are making a disaster of their paychecks. Is a drastic change needed – and will that change come in the form of unions?
The Next Generation: So What the Heck Are They Thinking?
If you knew what potential technicians were thinking, you could better encourage them into pursuing collision repair as a career.
Operations Profile
For years, shop owners have clashed with insurers regarding such things as forced usage of aftermarket crash parts and insurers’ unethical — sometimes illegal — persuasion methods of steering insureds to "recommended" shops. While some progress has been made in these areas, shop owners, for the most part, have been arguing in vain. They’ve been battling insurers to protect the rights of consumers (and their own livelihood), while consumers have remained oblivious to it all. In essence, shop owners have been fighting for people who aren’t even aware there’s a battle going on.
Getting Into Customers’ Heads: Increasing the Chances of Selling Every Job
Hopefully, we can all agree that collision repair falls into two distinct operations: sales and production. Your shop may have the very latest heated downdraft booth and the snazziest computer-driven structural-repair bench, but unless you can get the customer to let your shop perform the repair, all the equipment in the world won’t help.
The Aftermarket Parts War
Don’t surrender in defeat. If your business has suffered because of imitation-parts usage, consider these strategies to help heal your battle wounds.
Insurer-Related Profile: Relationships with Insurers
Some shop owners got mad, some got even and some didn’t even get mad.
The Invisible Repair
Bringing a collision-damaged car back to preaccident condition in a fast, quality-oriented manner while still making a reasonable profit is the goal of every modern body shop today.
More Than an Estimate
It used to be so easy to write an estimate. Easy, that is, until the ARMS people announced to the country: "A customer doesn’t need an estimate. The customer is in pain and wants his vehicle made whole again." This tiny piece of information had a huge – and dramatic – effect on many leading
Overcoming Roadblocks
Three men – Bob Anderson, Jerry Kottschade and Joe Sanders – have devoted a great deal of time over the years to assume positions of leadership within their chosen field.