Image is Everything
You might perform top-quality repair work, but if your shop or employees look bad, smell bad or seem bad, your image is alienating potential customers and perpetuating negative stereotypes that the 20/20s and Datelines of this world so like to exploit.
Protecting the Consumer – and You
Whether it’s health care or the collision industry, the bills California Sen. Jackie Speier sponsors always have one thing in common: doing what’s best for the consumer. As luck would have it, what’s good for the consumer is often good for the repairer.
More Jack-in-the-Box Hoods
If a sticker falls off a CAPA hood in the woods and no one’s there to see it blow away, is it still a CAPA-certified hood? CAPA will tell you no.
The Case of the Disappearing Tech
The talk about the lack of the human resources in this industry.
Letters to the Editors
If You Do It, Charge for It Dear Ms. Georgina Kajganic: In response to Mr. Yurek’s article, “If You Do It, Charge For It” [Sept. 2001, pg. 36], it’s about the same things my father complained about. We’re a company of 50 years located on the same corner and have the same company name. I’ve
Competing For Employees: Techniques
Recruiting and retaining techs demands the same commitment as satisfying customers and developing good insurer relationships. In fact, considering the role techs play in your business, they’re the strongest link between present conditions and future profitability.
I’m Just a Bill: How a Bill Becomes a Law
Remember the Saturday morning “School House Rock” clip about how a bill becomes a law? Consider this article the adult version, in which you’ll learn how the legislative process works and how the government’s actions affect your shop.
Lobbying Power
The NAII takes the 59th spot in “Fortune” magazine’s ranking of the country’s top lobbying groups
From Classroomes to Computers
Employee education has evolved from printed manuals to virtual classrooms. But is virtual as good as the real thing?
Are Insurers Above the Law?
“Until insurance companies have to play by the same rules as all other industries, collision repairers and vehicle owners will continue to have conflict with them. How can insurers’ exemption from antitrust laws be changed or eliminated? – Mike Hogan, body shop manager, Tulley Buick, Nashua, N.H.