A Case for Competition: OEMs vs. A/M Parts
A/M crash parts were once the collision industry’s best-kept secret — until insurers discovered them. When the tables turned, so did repairers allegiance to A/M parts. But where would the industry be if only OEMs supplied replacement crash parts?
More Than A Desk Job: Office Managers
Being the office manager for a collision repair shop can be an exciting, sometimes confusing and very rewarding job. The key to reaping the rewards of efficient, organized and informed office mangers is to give them more responsibility than simply answering the phones, greeting customers and balancing the checkbook.
Managing To Be Great
Great managers possess an uncanny knack for juggling, allowing them to be everything to everybody.
Why Comply? Mandates of the EPA and OSHA
With all the regulations mandated by the EPA and OSHA, it’s easy to spend so much time trying to comply that you hardly have any time left to repair cars, right? Wrong! Quit complaining and start complying.
Creating The Super Estimator
Transform a mild-mannered estimator into “The Man Who Sells Steel Repair” by teaching him how to communicate effectively with people.
A New Profit Center: Part 3 of “Getting Paid for What You Know”!
It’s estimated that more than 100,000 people in the United States need — and will pay for — your automotive expertise on a daily basis. This is the last part of a three-part series designed to show you how to get paid for what you know.
Spreadsheet: Documentation
In the United States, more than 800 million auto-related transactions occur each year requiring documentation.
Wheeling In The Profits: Tire & Wheel Service
Traditionally deemed mechanical work, tire and wheel service could be the edge your shop needs to attract more customers and inflate profits.
A Meaty Design: Layout to Increase Profits
Give your shop’s layout more bite! Though you’re not making hamburgers, you can McDonaldize your shop’s design and procedures to increase profits.
The Road Ahead
It doesn’t take a fortune teller to predict the future — the challenges awaiting shop owners aren’t a mystery. The mystery is whether or not shop owners will prepare for tomorrow’s challenges.