DRPs: Our Business Skills
Stop the finger pointing. How well we do in this trade has a lot more to do with our business skills than with how “bad” insurers are. In fact, direct-repair programs have, dare I say it, made many shops more efficient and profitable. It was more than 40 years ago, but I still remember sitting
May the (Work) Force Be with You
The collision industry’s workforce is dwindling at an alarming rate, and journeymen are just about as hard to come by as Jedi Masters. To combat this shortage and to stay competitive in the years to come, take a cue from the Jedi Code: Pair an apprentice with a mentor.
Repairers to the Rescue: Charitable BodyShop Owners
Collecting food for the hungry and building homes for the homeless may not seem heroic compared to pulling a child from a burning building, but they are heroic – especially to the people on the receiving end of your charitable acts
In SOPs We Trust
Standard operating procedures could offer a body shop owner more freedom and the ability to attract new insurance business by creating ‘verifiable’ trust.
Where Have All The Graduates Gone
The number of quality entry-level techs graduating from vo-tech schools continues to slump. So what are you doing about it? As the saying goes, if you’re not a part of the solution, you’re a part of the problem.
How Much Training Is Enough?
Too much is never enough. The key is to not waste your time. Just because your techs return from a class with a certificate and a smile doesn’t mean they learned anything.