The Consumer-Centric Solution
With DRPs losing favor and shops in desperate search for profitability, creating a consumer-focused business model may be the answer.
“What Am I to Do?”
It’s a familiar plea to me now. Whether it comes by fax, e-mail, telephone or the good ol’ United States Postal Service, the message is basically the same: “I’m a small, independent shop and I’m at my wit’s end. There are two or three shops in my area that get all the work, and I can’t get on a direct-repair program to save my life. What am I supposed to do?”
Suing as a Solution?
My lawyer friend told me that all parties involved in the collision repair industry are still trying to get away with all they can because there haven’t been enough lawsuits yet. I explored that theory and found he may be right.
Ditch Your One-Dimensional Ways: Diversification
Only selling collision repair service these days? Diversification is the answer
to getting your profits back and making your business worth owning.
Market Like an Insurer
Progressive’s Concierge program is the boldest action ever
taken by an insurer to mitigate the role a shop plays with the consumer. But what might the possibilities be if repairers employed some of these same strategies?
Ditch Your One-Dimensional Ways
Only selling collision repair service these days? Diversification is the answer
to getting your profits back and making your business worth owning.
Focus Advisors: Dealer Body Shops Should Step Up or Step Back
M&A firm says dealers should step up, invest and perform at the level of consolidators and MSOs, or step back and realize improved operational and financial benefits by selling their shops.
Electric Vehicles: On Your Mark, Get Set…
Collision repairers need to accept that the EV revolution is taking place and will continue to evolve.
Pricing Review: Stop Discounting and Start Charging!
When was the last time you reviewed your pricing? With the cost of everything going up, it’s time to consider raising your rates.
Ford Releases Position Statement on Ford/Lincoln Bumper Repair with ADAS
Ford states that in body repairs involving front and rear bumper fascias, it is critical that the vehicle be restored to proper operating condition to ensure that safety systems function correctly.
