Fixing Plastics is Possible – and Profitable
It was 1968 and this shop was successfully repairing plastics. So why is it that shops today aren’t?
10 Steps For Delivering a Lean, Mean, Clean Machine
When you carefully detail vehicles, customers are reassured the entire repair was equally well done. In fact, their satisfaction will increase by as much as 40 percent if their vehicles are truly sparkling clean on delivery.
The Need For Speed: Quantity Over Quality May Cost You
A shop manager who chooses quantity over quality may cost you more than a few dollars in comebacks. He may also cost you a few good technicians.
Divorced from DRPs
Until death do us part? Not in this case. Once the honeymoon was over, this Washington shop owner discovered he’d rather go it alone than remain trapped in a loveless marriage.
A Reluctant Informer and the Hardest Hit
An Oregon body shop technician’s keen eye and decades of repair experience played a vital role in the apprehension of a driver responsible for the hit-and-run death of a 12-year-old girl. But it was more than knowledge of the job. It was his first-hand knowledge of knowing what it was like to lose a child.
Are Salvage Airbags Worth the Risk?, Stephen T. Lemnah
With the entry of low-cost salvage airbags into the collision repair industry, questions regarding their origin and safety — along with the liability and ethics of their use — are being raised by automobile manufacturers, collision repairers and insurers
Build Relationships to Build Your Business
What are shops now doing to bring in customers?
Antitrust in Insurer- Repairer Business Relations
‘Antitrust’ is spoken of frequently in the collision repair industry but is still often
misunderstood. Here’s a clear definition of what it is and how it relates to insurer- repairer business relations.