ycle Time and Punishment: Their Cross-Country Sales Trek had taken a Short Recess
The sign ahead said, “Welcome to Judgment: Population 801.” It was crooked, like the tower in Pisa, and the white background was badly rusted. Weeds, like tangled wires at Christmas, wrapped tightly around the metal stem of the sign. Pete Simpson, who was driving, wondered if the population hadn’t changed at all since the sign
The Shop in the Middle of Nowhere: Tyler, Pa.
Cataldo’s Collision Service
Hitting Your Mark: Accurate Estimators
Writing an accurate estimate takes precision and skill. Are your estimators up to the challenge? With knowledgeable and personable estimators leading your team, your shop will win customers and score profits.
A License To Repair
"Why isn’t it mandatory for all collision techs to be licensed?" — Don Marshall, manager, Fresno Chrysler/Plymouth, Fresno, Calif. The collision repair industry is the ultimate example of irony and paradox. In most (if not all) states, the damage appraiser needs a license to prove he’s capable of determining the cost and procedure of repairing
Class Action Re-Action: Snider vs. State Farm Verdict
The Snider vs. State Farm verdict got the attention of repairers, insurers, consumers … and many, many lawyers — who didn’t waste any time filing copycat lawsuits. But with the spotlight now on insurance companies, should shops also be concerned?
Auto Repair at Autobahn Speeds
Germans are known for their engineering prowess, which is reflected in the vehicles they produce — Mercedes, Porsche, BMW, Volkswagen — and the speed limits they post. And though Germans’ love for their automobiles has lessened and insurers love of meddling has grown, collision repairers are still finding business profitable.
The “Big 3” Interview
Reps from Ford, GM and DaimlerChrysler speak candidly about their plans, their problems and their predictions for the collision repair industry.
The “Big 3” Interview
Reps from Ford, GM and DaimlerChrysler speak candidly about their plans, their problems and their predictions for the collision repair industry.
Managing To Be Great
Great managers possess an uncanny knack for juggling, allowing them to be everything to everybody.
The Parts Debate
What will it take for insurers to part with aftermarket parts and for repairers to allow recycled parts to play a major role in their repairs?
