Diagnosing Power-Train Damage
Ever suffer from “post traumatic tail light syndrome” — as the customer drives off in his newly repaired vehicle, you wonder if you found all the damage? To help, techs offer insight on finding elusive mechanical problems.
Perplexed by Profits
Today’s collision repair business is more complex than ever, yet most shop owners still don’t understand an elementary principle of business: profit. If you really want to make money, quit acting like you’re running a non-profit organization.
More Than A Desk Job: Office Managers
Being the office manager for a collision repair shop can be an exciting, sometimes confusing and very rewarding job. The key to reaping the rewards of efficient, organized and informed office mangers is to give them more responsibility than simply answering the phones, greeting customers and balancing the checkbook.
If You Build It…Remodeling Tips for Best Results
If you remodel your shop – and do it right – the return on your investment will be improved efficiency, increased profits and more motivated employees. Take it from these guys …
I Want My Money! Establishing Invoicing Systems to Get You Paid
Tired of getting paid late or not at all? By establishing systems for managing your accounts receivable, you’ll increase profitability, decrease stress and improve customer — and insurer — relations.
Help Wanted: How to Get the Best
If you’re looking for a few good employees, you’re not alone. But to attract qualified applicants, you need to revitalize recruiting and organize your hiring process.
Sizing Up Your Support Staff
Do you know every task your business must perform and how long it takes to perform each one? You need to, if you want to create an ideal staff to support the production of labor and profits.
Finding Your Niche
What’s had the living daylights kicked out of it and smells like a herd of horses? It could be your next job. Repairing horse trailers, offering rental cars or spraying on bed liners are just some insurer-free services that can boost your bottom line.
Expert Advice: Growing or Selling Your Business
Whether you want to grow your business or sell your business, it’s wise to follow in the footsteps of shop owners who’ve gone where you’d like to go.
Call Me! Turning Callers into Customers
When potential customers call in, are you impressing them or annoying them? If you’re not sure, consider these nine tips for turning callers into customers.