Bedlining Your Pockets
As pickup trucks continue to grow more popular, so does consumer demand for bedliners. In fact, the spray-on bedliner aftermarket hit $90 million ’98. But how much of that $90 mil went into your bank account?
Preventing Customer Defects
Stop current customers from crossing enemy lines and heading for your competitor by keeping them informed and letting them know you value their business
Class Action Re-Action: Snider vs. State Farm Verdict
The Snider vs. State Farm verdict got the attention of repairers, insurers, consumers … and many, many lawyers — who didn’t waste any time filing copycat lawsuits. But with the spotlight now on insurance companies, should shops also be concerned?
Powertrain Considerations
It’s easy to spot a dented fender, a cracked headlight or a crumpled rear decklid. But since there’s more to a collision-damaged vehicle than meets the eye, powertrain damage should be a top consideration –– if you want to ensure your customers’ vehicles get thoroughly repaired
Antitrust in Insurer- Repairer Business Relations
‘Antitrust’ is spoken of frequently in the collision repair industry but is still often
misunderstood. Here’s a clear definition of what it is and how it relates to insurer- repairer business relations.
Salary vs. Commission
Each compensation method has its pros and cons. Ultimately, it comes
down to choosing the one that will compensate each individual technician according to his or her ability.
In SOPs We Trust
Standard operating procedures could offer a body shop owner more freedom and the ability to attract new insurance business by creating ‘verifiable’ trust.
Analyzing “McDonald” izing
The concepts that made McDonald’s arguably the most successful small business in the world can help propel your collision business to the next level of success.
Survival Strategies for Independents
Consolidation or Independence?
Skin Replacement…For Doors
While it’s possible to repair a door skin properly and profitably, replacing a door skin is cleaner, can be faster and can also produce a better-quality repair — once you know what you’re doing.