A Case for Competition: OEMs vs. A/M Parts
A/M crash parts were once the collision industry’s best-kept secret — until insurers discovered them. When the tables turned, so did repairers allegiance to A/M parts. But where would the industry be if only OEMs supplied replacement crash parts?
Diagnosing Power-Train Damage
Ever suffer from “post traumatic tail light syndrome” — as the customer drives off in his newly repaired vehicle, you wonder if you found all the damage? To help, techs offer insight on finding elusive mechanical problems.
Perplexed by Profits
Today’s collision repair business is more complex than ever, yet most shop owners still don’t understand an elementary principle of business: profit. If you really want to make money, quit acting like you’re running a non-profit organization.
If You Build It…Remodeling Tips for Best Results
If you remodel your shop – and do it right – the return on your investment will be improved efficiency, increased profits and more motivated employees. Take it from these guys …
Sizing Up Your Support Staff
Do you know every task your business must perform and how long it takes to perform each one? You need to, if you want to create an ideal staff to support the production of labor and profits.
Expert Advice: Growing or Selling Your Business
Whether you want to grow your business or sell your business, it’s wise to follow in the footsteps of shop owners who’ve gone where you’d like to go.
Call Me! Turning Callers into Customers
When potential customers call in, are you impressing them or annoying them? If you’re not sure, consider these nine tips for turning callers into customers.
8 Ways To Mass Produce
Does your shop’s production level need a swift kick in the pants? Check out these strategies you and the rest of your management team can implement to increase technician output.
Balancing Act: Making Goals and Plans
You can’t manage time, so quit trying. Focus your energy on setting goals and establishing plans to achieve them, and you’ll find your time better used and your life more balanced.
Managing To Be Great
Great managers possess an uncanny knack for juggling, allowing them to be everything to everybody.