United We Should Stand: A Voice in the Collision Industry
about it — including me.
Love (to Undercut) Thy Neighbor
“It seems like shops are more obsessed with competing than with working and sticking together, so how will we ever better the industry for ourselves?” – Dennis Terry, technician, Hilltop Auto, Cabot, Ariz. The fact that insurers work so hard to control the consumer explains one of the reasons why shops don’t “stick” together. Shops
Can Your Shop Withstand the Scrutiny?
Shops producing poor quality repairs?
Better Pay for Better Work
While many shop owners say it’s not good business to pay more money to a less productive tech, I say stop thinking of it as paying more for less — and start thinking of it as paying more for better.
The Total Story
Why are some cars repaired when they should be totaled, and others totaled when they should be repaired? Because, too often, poorly trained people are estimating damages. If it’s a total, then total it. If it’s a borderline case, communicate with your customer and your tech. But keep in mind that customer safety is your No. 1 priority.
Never Lose Sight of the Goal
Giving away business? In today’s competitive and consolidating marketplace, how could such a thing happen?
Letters to the Editors
The Need for Speed Dear Mr. Bailey: I liked your article in the August issue of BodyShop Business [Supervising Smarts, pg. 20]. I’ve watched the industry turn in the unfortunate direction of the almighty dollar for quite awhile now, and I wish there were more techs out there like you who cared about the quality
All In a State Over Allstate
Dear Georgina, After reading your Editor’s Notes in the current issue (June 2001, “All in a State Over Allstate”), I felt compelled to share what we’ve done concerning Allstate. On Feb. 14, 2001, we had a meeting with our Allstate DRP representative. Her boss was also invited but didn’t come to the meeting. Our agenda
The Need For Speed: Quantity Over Quality May Cost You
A shop manager who chooses quantity over quality may cost you more than a few dollars in comebacks. He may also cost you a few good technicians.
It’s Nice to Fool Mother Nature
Climates can be pretty extreme (too hot, too cold, too dry, too humid), but these days, the right preparation, products and professionalism are a solid defense against weather problems that try to attack a good paint job.
