AutocheX Awards to Honor Shops with Top CSI Scores
AutocheX, a Mitchell company, will honor collision repair facilites using the AutocheX service with customer satisfaction index (CSI) scores in the top 5 percent in the United States and Canada at its seventh annual Premier Achiever Awards ceremony at the International Autobody Congress and Exposition (NACE) in Las Vegas. The ceremony and reception will be
Farmers to Use AutocheX for Customer Satisfaction Indexing
Mitchell International has announced the launch of a customer satisfaction measurement program with Farmers Insurance Exchange. AutocheX, Mitchell’s voice-of-the-customer performance management unit, will implement and manage the program. Specifically, AutocheX will measure customer satisfaction with the Farmers claims experience and the Circle of Dependability (COD) direct-repair program. Under the agreement, all COD repair facilities will
Ten Stores Recognized at Annual CARSTAR Conference
The 10 CARSTAR shops recognized consistently achieve the highest customer satisfaction scores as measured by the AutocheX solution.
Service King Locations Recognized by Mitchell
Mitchell International’s annual AutoChex Premier Achiever Awards recognize elite-performing body shops across the U.S. based on consumer feedback from more than 7,500 repair centers.
Service King, Chicago’s CARCARE, Inc. Partner in 15-Location Deal
Service King now operates a total of 37 locations across the Chicago and central Illinois market, and 275 locations in 23 states across the U.S.
CARSTAR Owners Named Franchisee of the Year by International Franchise Association
Kerry Woodson and Toni Donius, owners of CARSTAR Jungerman in St. Peters, Mo., are recognized for having contributed to the growth and success of franchising as a method of distribution in the global economy.
The Perfect Storm
We had to throw out all we learned from Six Sigma when systems, computers and power disappeared after one of the most brutal winters on record. The lesson? Our people are our greatest asset.
The 10 Worst Ideas for Small Business Owners
Longtime collision industry veteran Dale Delmege lists common beliefs about running a business that he believes are flat-out wrong.
Viewpoint: Lone Wolves Need to Watch Out for Bad Weather
There are eight signs of heavy weather ahead for the “lone wolf” independent collision repairer who “does what he has always done.”
Collision Repair Standards Should be Established by a Third-Party Entity
Dale Delmege argues that collision repair standards based upon OEM standards should be established and overseen by a third-party entity.