Northwest MSO Adds Five Collision Facilities in 12 Months
Precision Collision Auto Body, a family-owned and operated multiple-location operation, started with only one collision center in Bellevue, Wash., in 1985, but owners Scott and Christy Hensrude now operate 18 collision centers, having acquired five repair facilities in the past 12 months. Scott started out in the industry by sweeping floors at a local dealership
Back to Basics: Customer Service
Is there anyone more important in a collision repair facility than a customer? No – which is why you have to do a better job of focusing on managing the customer’s experience, not just the repair.
Precision Collision Smokey Point Receives Customer Service Award
Precision Collision’s Smokey Point, Wash., location was recognized as a 2010 AutocheX Premier Achiever for outstanding customer service and satisfaction at the ninth annual AutocheX Premier Achiever Awards ceremony at NACE in October 2010. The award honors collision repair facilities that demonstrate their commitment to customer service as reflected by their extremely high customer satisfaction
Collision Repair Education Foundation Gets $1.1 Million in Support in 2010
The Collision Repair Education Foundation says it would like to thank the inter-industry for providing $1.1 million in support to collision schools, instructors and students in 2010. Through monetary and in-kind product donations, the 2010 Collision Repair Education Foundation donors helped to provide student scholarships, student tool grants, school equipment and supply grants, the 2nd
Mitchell Releases Latest Edition of Industry Trends Report
In-depth analysis focuses on the impact of aging U.S. vehicle fleet on policyholder decision-making and spending.
Mitchell’s Latest Industry Trends Report Shows Comprehensive Deductibles Rising Much Faster Than Collision Deductibles
Mitchell International, Inc., a leading provider of information, workflow and performance management solutions to the property and casualty claims and collision repair industries, recently released the second quarter 2010 edition of its Industry Trends Report (ITR), the company’s quarterly publication that highlights industry-related trends, news items and statistics. This edition’s quarterly feature, "Deductibles are on
I-CAR Ed. Foundation Announces 2010 Scholarship Winners
The I-CAR Education Foundation announced the recipients of the scholarships created to assist students pursuing careers in the collision repair industry. These awards are part of over $150,000 in grants and scholarships to be given out in 2010 by the I-CAR Education Foundation. One of the scholarships, the I-CAR Education Foundation Scholarship, is in its
Mitchell to Unveil New RepairCenter at NACE
Mitchell International, Inc., announced that it will unveil its new RepairCenter software at NACE. Mitchell says RepairCenter allows shops to manage the repair, the customer and the business from a single, customizable "Workspace" by enabling users to select from a comprehensive set of functions and modules. Collision repairers are invited to design their own personalized
Mitchell International Reports Record Revenues in 2008
Mitchell International Inc. announced record business performance results for 2008. Mitchell grew revenue by over 15 percent on a year-over-year basis and is on pace to achieve similar growth in 2009 – with sales expected to exceed $250 million. Moreover, Mitchell made gains in new customer additions, with over 2,500 new collision repair shops
Partnering With A Paint Company
With so many paint-company partnership programs in the marketplace, making a decision which – if any – to join can be a confusing and time-consuming decision.