Does Association Membership Benefit a Collision Repair Shop?
Richard Lata, owner Martinsville Collision Martinsville, Va. Opinion: No We’re on DRPs with 12 different insurance companies, and we’re not even a big shop – I’m only 6,500 square feet. I’m an independent, and I’ve only been in business five years. In that five years time, I’ve learned how to go out and get work
Your Fearless (ASA) Leader
Geralynn Kottschade has gone through basic training and childbirth. Comparatively speaking, her new role as ASA Chair should be relatively painless.
You Get What You Tolerate
“Shop owner Jeff Delana asks, “How do I get the insurer to pay for the complete repair of the vehicle without non-stop faxing and adjusters coming and going for ridiculous and obvious damage approvals?”
Stuck: Adhesion
I LOVE GLUE DEAR… I love glue, too… Sounds like a sticky situation to me. When I was assigned the task of reporting on the current state of adhesive use in the vehicle repair process, I had no idea where the story might lead. For the easy, logical side of the story, I talked to
‘I Ran to Fight for the Little Guy’
Richard “Rick” Impallaria of the Maryland House of Delegates.
The Evolution of DRPs
“To every thing – there is a season – and a time – for every purpose – under heaven.” Those lyrics have been repeating in my head since I began outlining this article examining direct-repair agreements. Why? Because to examine DRP agreements without examining their history and evolution would – in my opinion – be
Making Things Happen on the Hill
While his breakfast may be unconventional, Bob Redding’s typical day usually follows a standard pattern – and it’s a busy one. When Congress is in session, you’ll likely find Redding – the Automotive Service Assocation’s Washington, D.C. representative for the past 10 years – at a hearing on the latest industry issue, catching up on
This Way Guys: Dealing with Steering
When an insurer began steering 60 percent of his customers to the competition, this shop owner didn’t sit around complaining about his bad luck. Instead he went looking for a way to get his customers back.
In Better Hands…Without Allstate
Our 18-year relationship with Allstate as a PRO shop ended after their demands became unrealistic. Could we survive, considering Allstate was 30 percent of our business? You bet.
Protecting the Consumer – and You
Whether it’s health care or the collision industry, the bills California Sen. Jackie Speier sponsors always have one thing in common: doing what’s best for the consumer. As luck would have it, what’s good for the consumer is often good for the repairer.