Are You Qualified To Hire Me?
Today’s employees want employers who motivate, train and reward. And they won’t think twice about job hopping if they’re not satisfied. So what’s the secret to hiring and retaining qualified people? Understanding there’s not necessarily a shortage of qualified help, but a shortage of qualified employers.
Salary vs. Commission
Each compensation method has its pros and cons. Ultimately, it comes
down to choosing the one that will compensate each individual technician according to his or her ability.
When the Experts Are Absent: Cross-training Works
Do you dread employees going on vacation or calling in sick because your shop can’t function without them? Do you dread being sick or going on vacation because your shop can’t function without you? If so, cross-train to create substitutes who fill in when the experts aren’t there.
Life in the Fast Lane
The latest industry buzzwords — speed lanes, cycle times, process efficiency — all focus on repairing cars faster. Fast is hot; slow is not. As we ring in the new millennium, we may also be ringing in the era of rapid repairs.
Bought Out
“If I knew then what I know now …”. Only after promising them anonymity would several former shop owners speak openly about why they sold to consolidators, where it’s gotten them and if they regret it.
A State of Unions Address
While many shop owners say a unionized workforce would spell disaster for their businesses, many techs say industry labor rates are making a disaster of their paychecks. Is a drastic change needed – and will that change come in the form of unions?
More Than A Desk Job: Office Managers
Being the office manager for a collision repair shop can be an exciting, sometimes confusing and very rewarding job. The key to reaping the rewards of efficient, organized and informed office mangers is to give them more responsibility than simply answering the phones, greeting customers and balancing the checkbook.
Help Wanted: How to Get the Best
If you’re looking for a few good employees, you’re not alone. But to attract qualified applicants, you need to revitalize recruiting and organize your hiring process.
Balancing Act: Making Goals and Plans
You can’t manage time, so quit trying. Focus your energy on setting goals and establishing plans to achieve them, and you’ll find your time better used and your life more balanced.
Managing To Be Great
Great managers possess an uncanny knack for juggling, allowing them to be everything to everybody.