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The 1997 Industry Profile

That was then … On Nov. 14, 1896, Britain abolished the Red Flag Law, a crazy, crazy mandate that forced motorists to drive behind a person who waved a red flag and walked ahead of the vehicle. While arguable – and in no way based in fact – this very well could have been the

A History of Success and Change

The time: 1894. The place: Boston, Mass. The body shop: Fitzpatrick Brothers.

“X” Marks The Spot

In the old pirate movies, “X” always marked the spot on the map where the buried treasure was located. Often encrypted, the maps were laid out using the only measuring method known at the time – latitude and longitude.

Speaking Their Language: Female Customers

Understand your female customers and you’ll not only make the repair process less intimidating, you’ll gain their loyalty, too

What’s the Bright Idea?

Shop owners share their thoughts on how to make their businesses – and yours – more successful

Get More Green from Your Yellow

Most body shops advertise in the Yellow Pages, and many of those shop owners renew their ads every year, leaving well enough alone.

Paint-Shop Smarts

To increase production in the paint shop, you can do one of two things: Buy more equipment – the object here being to do more work in the same time period by mechanizing
the task. Or, you can produce more by better utilizing your present facility and equipment – the old “work smarter not harder”
school of thought.

Keep It Separate: Business and Personal Income

It’s been said that it’s best not to mix business with pleasure – and this is especially true when it comes to Uncle Sam. According to the Internal Revenue Service, business and personal income should always remain apart.

Analyzing Collision Damage: Estimates

Writing estimates can easily make or break a collision-repair shop’s business. The estimate is more than a financial barometer for the customer and insurance company –
it’s the first step in the repair process.

Straightening Modern Metal: Using Heat

Using heat to facilitate the straightening of a modern automobile or light truck is very tempting.