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Price Fixing or Price Negotiating

“Why do insurance companies control a shop’s labor rates? Isn’t this price fixing?” –– Ron Humphress, former parts manager, Good News Auto Body Shop, Salisbury, Md. Black Law Dictionary, 7th Edition, defines price fixing as an “artificial setting or maintenance of prices at a certain level contrary to the workings of the free market.” Price

Class Action Re-Action: Snider vs. State Farm Verdict

The Snider vs. State Farm verdict got the attention of repairers, insurers, consumers … and many, many lawyers — who didn’t waste any time filing copycat lawsuits. But with the spotlight now on insurance companies, should shops also be concerned?

Surviving in the Next Century: Your Role as an Independent Shop Owner

If you choose to buy into the media’s millennium hype, then nothing you do can save your business from impending doom. (Sorry!) If, however, you think the 21st century will bring with it a fast-paced business world, prepare yourself. Times are changing and so must your role as an independent shop owner.

Guilty! State Farm to Pay $1.19 Billion

When the jury for the aftermarket parts trial against State Farm awarded the plaintiffs $456 million and the judge ruled the insurance giant committed fraud and awarded the plaintiffs an additional $730 million, some people cheered, some people jeered and others shed tears. But how will all this ultimately affect consumers — and repairers?

In Court with State Farm

The trial against State Farm for its usage of aftermarket crash parts is underway. Since you can’t be there in the courtroom, we’re doing the next best thing: bringing the courtroom to you.

The Incredibly Shrinking Industry

Until three years ago, the prospect of some Wall Street investor teaming up with a body shop owner was incomprehensible. Today, it’s reality. Welcome to the brave, new — consolidating — world of collision repair.

Bought Out

“If I knew then what I know now …”. Only after promising them anonymity would several former shop owners speak openly about why they sold to consolidators, where it’s gotten them and if they regret it.

Insurers: Cowboys At Heart?

Some insurers are rounding up consumers and steering them out of shops like herds of cattle – leaving many shop owners to ask: “Where’s the beef?”

Surviving a Shop Inspection

Don’t wait to become a statistic. Any money spent on being proactive now is money that won’t be spent on fines later

Reducing Hazardous Waste

Managing waste should be done with the same care and attention to detail as any other integral part of your business because, after all, it affects your bottom line.