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In a State Over Allstate

ermarket parts as possible, and if there’s any question or disagreement, “See us in court!” I have a database of more than 50 insurers that I dealt with last year. We’re near a naval base and get people with insurance companies from every corner of the country. Without a doubt, Allstate is the most difficult

Insurer-Owned Shops: Anomaly or Trend

er relationships?”– Johnny Reyes, operations specialist, Pacific Collision Center, Inc., Placentia, Calif. Question answered by: Charlie Barone Among the greatest concerns of body shop owners in the United States is the possibility of a developing trend toward insurance company ownership of body shops. While the advancement of the Sterling/Allstate venture appears to be rapid in

Prevailing Rates And My Survey Says

Like the prevailing winds blowing over one of our local dairy farms, the term conjures up images of decomposing and festering crap.

In Better Hands…Without Allstate

Our 18-year relationship with Allstate as a PRO shop ended after their demands became unrealistic. Could we survive, considering Allstate was 30 percent of our business? You bet.

Maintain Profits: A Regular Maintenance Schedule

You can lose thousands of dollars a day if even one piece of equipment goes down. Prevent such costly breakdowns by committing to a regular maintenance schedule.

Complete Estimates = Bigger Bucks

Writing more accurate estimates doesn’t require extra man power or costly equipment. Just a little extra time on the part of your estimator will increase shop sales, improve efficiency and boost profits.

You’re In Better Hands Without Allstate

Our 18-year relationship with Allstate as a PRO shop ended after their demands became unrealistic. Could we survive, considering Allstate was 30 percent of our business?

You Choose, You Lose?

“Why don’t insurance companies offer two different policies? If they had an OEM parts policy and an A/M parts policy, consumers could choose which one they wanted and when they wrecked, they couldn’t say anything about using A/M parts since they chose that policy. Wouldn’t this solve a lot of problems for collision repairers?” –

Use Your Clout, You Lout

“When will dealership body shops – with their captive clientele – wise up and stop making concessions to insurance companies? e.g.: Charge the same labor rate as in their mechanical shop. Their mechanical shops don’t work with junkyard or jip parts. Why agree to do anything different in the body shop?” asks P. Michael Riffert, president, Engle’s Frame and Body Service, Ephrate, Pa.

Every Claim Is Not the Same

Insurance companies have led most consumers and shop owners to believe there’s no difference between first- and third-party claims – even though entirely different sets of laws and rules apply. And these differences can affect every aspect of your shop, from job scheduling to parts selection to liability to profitability.