Resolving Shop/Insurer Conflicts…Peacefully
Many shop owners complain that insurance companies aren’t allowing them to make a living. How is it, then, that so many other shop owners are working with insurers successfully?
In Court with State Farm
The trial against State Farm for its usage of aftermarket crash parts is underway. Since you can’t be there in the courtroom, we’re doing the next best thing: bringing the courtroom to you.
Court is Now in Session: State Farm Aftermarket trial in Illinois
r what verdict the jury turns in, their decision is bound to somehow — whether negatively or positively — affect the collision repair industry.
Repairing the Crash-Parts Market
The situation with replacement crash parts may be a bit of a wreck, but it’s not a total loss. What’s considered a pile of unwanted sheet metal and plastic by many repairers could be turned into a more favorable and profitable alternative to OE parts — if the industry can quit complaining and learn to communicate.
Operations Profile
For years, shop owners have clashed with insurers regarding such things as forced usage of aftermarket crash parts and insurers’ unethical — sometimes illegal — persuasion methods of steering insureds to "recommended" shops. While some progress has been made in these areas, shop owners, for the most part, have been arguing in vain. They’ve been battling insurers to protect the rights of consumers (and their own livelihood), while consumers have remained oblivious to it all. In essence, shop owners have been fighting for people who aren’t even aware there’s a battle going on.
Are You Guilty Of Fraud?
Before shop owners condemn the practices of insurers, they need to take a long, hard look at themselves. Committing fraud is dishonest, immoral and illegal – yet many continue to do it.
Help Wanted: How to Get the Best
If you’re looking for a few good employees, you’re not alone. But to attract qualified applicants, you need to revitalize recruiting and organize your hiring process.
Building Basics
Should you build a new facility? Before donning a hard hat and diving into construction, put on your thinking cap to determine if building new is for you.
Cheaters Never Win
Back-alley shops and unethical owners have dragged our names through the mud long enough. Here’s what to do if your boss is bad.
Fighting Fraud
Bring up the subject of fraud and most people within hearing distance will turn tail and run the other direction.