Reindeer Games
Many shop owners eagerly anticipate the results of State Farm’s annual labor rate survey like kids on Christmas morning.
Shop Profile: Cornering the Luxury Market
This shop owner knew what he wanted and got it: a thriving
business that repairs high-end vehicles and doesn’t compromise on quality.
North Carolina Body Shops Rate Insurers
North Carolina insurance companies that pay for OEM parts and avoid high-pressure tactics faired far better in the 2004 Body Shop Survey of Insurers than those using steering tactics and strong-armed adjusters.
Assembly-Line Processing:Coming Soon to a Shop Near You
As repair dollars shrink and competition grows, we need to change the way we process vehicles to stay competitive and profitable.
Better Safe than Sorry: Safety Practices
After drinking Drano, electrocuting myself and setting the garage on fire, I was lucky I lived long enough to learn that safety practices are important.
Where Have All the John Waynes Gone?
There aren’t enough John Waynes out there,” says Ohio shop owner Frank Lanza. “Where did all the real men go? There just aren’t enough shop owners willing to stand up for themselves.” Where have all the John Waynes gone? Not a day goes by when I don’t hear from a repairer somewhere in the country
Renewing the Passion
People who’ve been writing bids, banging sheet metal and shooting color for most of their lives can end up indifferent and disgruntled. The “trickle down effect” may be just what you need to rekindle their love of the industry.
Shop Profile: Working Smart
Shop Name: Quality Collision Repair Inc. Location: Rockledge, Fla. Established: 1983 Square Footage: 6,642 Owners: Everette and Sandy Sharpe No. of Employees: 10 Repair Volume/No. of Cars Per Month: 60 cars per month Average Repair Cost: $1400 Shop Layout Working on his business – rather than in his business – has allowed this shop owner
Your Fearless (ASA) Leader
Geralynn Kottschade has gone through basic training and childbirth. Comparatively speaking, her new role as ASA Chair should be relatively painless.
Bull In a Body Shop
When you believe something – fact or fiction – your belief shapes your reality. In this industry, repairers have held certain convictions for so long that they can’t recognize them for what they really are: bull.
