What Happened to Freedom of Choice?
Customers are being bullied and manipulated into taking their vehicles to insurers’ preferred shops. I know this because my customers are telling me.
Letters
Dear Georgina: I enjoyed reading your article on paint judgment times [Editor’s Notes, March, pg. 6]. I see more and more insurance adjusters’ estimates calling for blend within the panels on repaired panels. Allstate and Farmers have been the worst for taking advantage of this. Once Allstate wanted to repair a quarter panel for 12
Supply & Demand: A Misunderstood Concept
Insurers offer volume in return for lower prices. But volume discounts do NOT apply to labor.
Just Say “No”
Will shop owners tolerate a reduction of paint-time allowances?
San Diego Lawyer Writes Auto Body Repair Law Dictionary
San Diego lawyer Bruce Cornblum has written the Auto Body Repair Law Dictionary to help collision repairers understand the relationship between the shop, the insurer and the customer.
Truce: Working with Insurance Adjusters
If you ever need to energize a bunch of bored shop owners, bring up working with insurance adjusters. This topic can incite a lively discussion among even a reserved group of repairers. That’s because everyone has a war story or two about an adjuster experience and they’re usually eager to share it. One of my
Scare Tactics
Adjusters often use the “steering” phrases.
Mc Bodywork: Three C Body Shop
n on the facility’s management is often monumental. Dumbing Down Our Workforce The expertise required to fix accident-damaged cars has long been the strength of the collision repair profession. It’s a specialty. From the viewpoint of the lay person, there’s still a good deal of magic surrounding the work. But during the ’90s, the industry
What’s Diminished Value Mean To You
As contentious an issue as diminished value (DV) has become in the insurance and repair industries, there’s a quiet revolution taking place in the claims business. Once limited to the owners of exotic cars, DV is now a phrase on the lips of ordinary people with damaged grocery-go-getters. And this flood of inquiries to claims
No Problem: This is How We Deal with Tough Adjusters in My Shop
By David M. Rowe I recently had a customer, who also happens to be a part-time employee in our service department, who was in need of a quarter window for her Ford Focus. This customer is insured with the "Good Hands People" at Allstate Insurance Company. My shop is also an Allstate PRO DRP. You’d