Let Your People Grow
When properly motivated and directed, employees drive the processes that result in quality, innovation, efficiency and customer satisfaction … a.k.a. your shop’s success.
Lights! Cameras! Roll ‘Em!
Autobody lobbyist Mike Causey is all about action. Whether working on anti-steering legislation, running for state-wide office or working as an extra in a Disney movie, he’s never bored.
Why Won’t They Pay Me
Over the years shop operators have learned to write estimates with strict adherence to estimating guides and P-pages. In our attempts to play by the rules, we’ve written for every task we perform in order to get paid properly. But what do we do when insurance companies simply refuse to pay for what we know
Independents: Fighting for Truth, Justice, and a Fair Day’s Pay
“Will non-DRP shops that fight to make insurers pay for everything be ahead in five years?” – Pete Kenney, manager, Black Diamond Auto Body, Las Vegas, Nev. That’s a tough question, one with no obvious answers carved in stone. This industry has changed so much in the last five years that it’s anyone’s guess what
There’s a Right Way … and There’s a Wrong Way
Paint-shop best practices.
Every Claim Is Not the Same
Insurance companies have led most consumers and shop owners to believe there’s no difference between first- and third-party claims – even though entirely different sets of laws and rules apply. And these differences can affect every aspect of your shop, from job scheduling to parts selection to liability to profitability.
Putting Our Heads Together
Want more claims dollars? Strive to standardize your business.
Wer’re Not in Kansas Anymore
The industry’s direction is being driven by consolidators, replicators, franchises and insurer-owned shops — everyone but the single-shop operator.
Fixing Plastics is Possible – and Profitable
It was 1968 and this shop was successfully repairing plastics. So why is it that shops today aren’t?
Las Vegas or Bust: NACE 2001
NACE 2001 hits the jackpot with a solid line-up of seminars, a new action demonstration arena and entertainment by comedian Jay Leno.