Can a Three-Day Cycle Time Become Commonplace
Jon McNeill, CEO, Sterling Collision Centers Natick, Mass. Opinion: Yes The average repair has somewhere between 17 and 19 hours on the sheet. If you look at those 17 or 19 hours, there has to be somewhere to cram that into a three-day period – or even 24 hours. What you have to do is
Learning to Play Nice: Insurers Adress Five Repairer Complaints
Though this isn’t, by any means, an exhaustive list of complaints repairers have about insurers, these five complaints are the ones we hear most frequently.
How Feds Dodged the Consent Decree in ’93
A group of shop owners – armed with reams of documentation and the 1963 Consent Decree – visited the Department of Justice in ’93 to provide what they considered proof of insurance industry wrongdoing. For whatever reasons, the DOJ dismissed their allegations, sweeping the Decree back under the rug. But how long can the dirt remain hidden?
A Reluctant Informer and the Hardest Hit
An Oregon body shop technician’s keen eye and decades of repair experience played a vital role in the apprehension of a driver responsible for the hit-and-run death of a 12-year-old girl. But it was more than knowledge of the job. It was his first-hand knowledge of knowing what it was like to lose a child.
7 Ways to Save Money on Materials
‘Tis the season to spend money on gifts for family and friends. No money, you say? You need a Christmas miracle? You don’t need a jolly old elf with eight tiny reindeer to reduce your expenditure for paint and materials. In fact, if you follow these seven proven steps, you’ll be stuffing stockings with increased profits.
Orange You Going to NACE?
Bound for Orlando – the land of oranges and overabundant family fun – NACE promises a jam-packed schedule of seminars and workshops that leaves little time for mousing around.
Don’t Shoot the Messenger! Ohio’s Jack Lundberg
Faced with the challenge of registering Ohio’s collision repair facilties, Jack Lundberg has been called a savior by some, the devil by others. Throw in a few death threats, and you know how Lundberg feels by 10 a.m.
The Florida Notice on A/M Parts: Bad or Good
When analyzing the whole aftermarket (A/M) crash parts issue, it reminds me of a story I tell in business seminars that goes like this: Two hikers are walking through the woods when they come across a baby bear cub. Both become intrigued because they’ve never been able to get so close to a bear before.
Associations: Time to Join or a Waste of Time?
Opinions vary regarding the repair industry’s national associations, but one thing is certain: The industry has a wide range of national associations, each with differing beliefs, views and goals. Our examination of the industry’s national groups may help you decide if one coincides with your own convictions
A Not-So-Sticky Subject: Adhesives
When ancient Egyptians boiled animal hides to make glue, they had no idea how far modern chemistry would take adhesives. Today, two-component epoxy, urethane and acrylic glues are being used as structural panel bonding adhesives – and OEMs have given their stamps of approval.