Going Head to Head
Collision repair consolidators seem focused on customer service as opposed to offering insurance companies even lower repair costs. They’re also concentrated on honing their operations to a razor sharp state of efficiency (which, incidentally, will lower repair costs).
The Fox and The Hens
Systems that have checks and balances.
The Right Thing For the Wrong Reasons
The Americans with Disabilities Act
Insurer-Owned Shops: Anomaly or Trend
er relationships?”– Johnny Reyes, operations specialist, Pacific Collision Center, Inc., Placentia, Calif. Question answered by: Charlie Barone Among the greatest concerns of body shop owners in the United States is the possibility of a developing trend toward insurance company ownership of body shops. While the advancement of the Sterling/Allstate venture appears to be rapid in
Victims of Our Own Stupidity
Has the United States gone from the “Land of Opportunity” and Americans from hard-working, responsible people to the “Land of You Owe Me a Living” and to people who are totally self-absorbed, don’t think for themselves and blame everyone else for their own poor judgment?
All In a State Over Allstate
Dear Georgina, After reading your Editor’s Notes in the current issue (June 2001, “All in a State Over Allstate”), I felt compelled to share what we’ve done concerning Allstate. On Feb. 14, 2001, we had a meeting with our Allstate DRP representative. Her boss was also invited but didn’t come to the meeting. Our agenda
Getting Their Hands Dirty
Getting Their Hands Dirty, Charlie Barone, BodyShop Business, July 2001
Are Insurers Above the Law?
“Until insurance companies have to play by the same rules as all other industries, collision repairers and vehicle owners will continue to have conflict with them. How can insurers’ exemption from antitrust laws be changed or eliminated? – Mike Hogan, body shop manager, Tulley Buick, Nashua, N.H.
Pointing Fingers: DRP Agreements Attempt to Shift Liability
Recent concern has developed in the aftermath of Avery v. State Farm that a DRP agreement attempts to shift liability from the insurance company to the shop in the event of a lawsuit brought by an unsatisfied consumer – or, worse yet, an entire class of unsatisfied consumers. Is this concern valid? Are shops becoming scapegoats?
Learning to Play Nice: Insurers Adress Five Repairer Complaints
Though this isn’t, by any means, an exhaustive list of complaints repairers have about insurers, these five complaints are the ones we hear most frequently.