A History of Success and Change
The time: 1894. The place: Boston, Mass. The body shop: Fitzpatrick Brothers.
Speaking Their Language: Female Customers
Understand your female customers and you’ll not only make the repair process less intimidating, you’ll gain their loyalty, too
The Tale of One Shop Continues…
….with Paul and Teresa Slate
What’s the Bright Idea?
Shop owners share their thoughts on how to make their businesses – and yours – more successful
Opening the Books: Balance Sheets
Looking for a way to increase employee productivity and loyalty at your repair operation? You may need to look no further than your monthly balance sheet.
Get More Green from Your Yellow
Most body shops advertise in the Yellow Pages, and many of those shop owners renew their ads every year, leaving well enough alone.
Ask the Executives
There’s no better place to go for advice than to those who’ve reached the top. To help you climb your ladder of success, we asked Clark Plucinski and Russell Verona – both industry leaders and BodyShop Business Executives of the Year – questions ranging
from productivity to customer relations to future trends:
Paint-Shop Smarts
To increase production in the paint shop, you can do one of two things: Buy more equipment – the object here being to do more work in the same time period by mechanizing
the task. Or, you can produce more by better utilizing your present facility and equipment – the old “work smarter not harder”
school of thought.
Overcoming Roadblocks
Three men – Bob Anderson, Jerry Kottschade and Joe Sanders – have devoted a great deal of time over the years to assume positions of leadership within their chosen field.
Need Money? Renovations
When running a successful business, a shop owner will – at some point – utter the word “renovations”. In his next breath, he’ll shake his head and utter the words “need money”.