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Legislation and Intrigue in Illinois

It’s not easy getting laws passed that help consumers (and collision repairers) – especially when people in your own industry set out to sabotage your efforts.

Smart Politics: Money = Attention From Politicians

“Anybody can say, ‘I’d like this law to be changed or that law to be changed,’ ” says a Virginia shop owner. “But I don’t see any politicians knocking on my door. … They do it with big insurance companies, but not me.” Well, for lack of a better word: Duh! Of course politicians aren’t

Insurer-Owned Shops: Anomaly or Trend

er relationships?”– Johnny Reyes, operations specialist, Pacific Collision Center, Inc., Placentia, Calif. Question answered by: Charlie Barone Among the greatest concerns of body shop owners in the United States is the possibility of a developing trend toward insurance company ownership of body shops. While the advancement of the Sterling/Allstate venture appears to be rapid in

Making Things Happen on the Hill

While his breakfast may be unconventional, Bob Redding’s typical day usually follows a standard pattern – and it’s a busy one. When Congress is in session, you’ll likely find Redding – the Automotive Service Assocation’s Washington, D.C. representative for the past 10 years – at a hearing on the latest industry issue, catching up on

The Fraud Triangle

Anticipating possibly getting something for nothing – and convincing themselves they’re entitled to it – repairers, insurers and consumers commit fraud on a daily basis, assuming that if they don’t get caught, no one gets hurt. But nothing comes without a cost.

Consent Decree: Enforceable or Forgetable?

In 1963, 265 insurers signed a Consent Decree drafted by the U.S. Justice Department and Attorney General Robert Kennedy. By signing, they agreed to abide by the Decree’s terms: no more demanding discounts, setting hourly rates, boycotting repair shops and using specific appraisers. It’s still a binding agreement today … but will it ever be enforced?

Antitrust in Insurer- Repairer Business Relations

‘Antitrust’ is spoken of frequently in the collision repair industry but is still often
misunderstood. Here’s a clear definition of what it is and how it relates to insurer- repairer business relations.

In Court with State Farm

The trial against State Farm for its usage of aftermarket crash parts is underway. Since you can’t be there in the courtroom, we’re doing the next best thing: bringing the courtroom to you.

The Incredibly Shrinking Industry

Until three years ago, the prospect of some Wall Street investor teaming up with a body shop owner was incomprehensible. Today, it’s reality. Welcome to the brave, new — consolidating — world of collision repair.

Looking For A Few Good Women

Forget skirts! Some women enjoy donning coveralls and working in a body shop’s production area. And though you don’t see many women in technical roles — yet — opportunities abound.