A ‘How-To’ Guide for Increasing Labor Rates, BodyShop Business, February 2006
Rather than belabor the exhaustive list of reasons labor rates need to rise, let’s focus on what type of market conditions act to create higher – or more frequently increasing – prevailing rates in individual markets. By Tigger (from his view in the Thousland Acre Wood) No one in the collision repair industry would argue
DRPs, Here We Come? ….Direct-Repair Programs
Some say be careful what you wish for. We wish our shop were on direct-repair programs. Part 1 of a year-long series.
Quality Is Not Subjective
So what if the guy down the road will do the repair the wrong
way for less money? Don’t fall into the “locally acceptable quality” trap.
What’s Good for the Goose: A List of Preferred Insurance Companies
Take a gander at this idea: I have a list of preferred insurance companies that I steer my customers to. Not only have we been the reason many customers changed insurance companies, but we deal more now with the insurers we like — and less with the ones we don’t
How to Drop 13 DRPs — and Live to Tell About It
It didn’t take long to learn that more volume doesn’t always equal more money.
A 10-Letter Word for Pain in the Butt
How can repair shops go on fighting for D-E-D-U-C-T-I-B-L-E payment when insurance agents keep selling customers on deductibles they can’t afford? I’ve got an idea that just might work.
The Great MQVP Parts Snafu
This repair took 39 days when it should’ve taken only five to seven. Why? I’m guessing because we’re not a “Blue Ribbon” shop.
Eyes Wide Open: Two Techs Make the Transition from Shop Employee to Shop Owner!
With 60 years of industry experience between them, these two techs decided it was time to make the transition from shop employee to shop owner.
Illinois Supreme Court Overturns Avery v State Farm
The billion-dollar judgment against State Farm for deceiving policyholders by specifying the use of non-OEM parts was tossed on a technicality — while massive amounts of evidence went unnoticed (or, as one justice contends, ignored).
Build a Better Mousetrap, and the World Will Beat a Path to Your Door
7 strategies for quality-driven shops to maintain profitability in a marketplace fixated on “fast” and “cheap.”
