Point and Click for Parts
Buying crash parts online may save a lot of shops a lot of time. But as the Internet continues to grow and online parts dealers continue to pop up faster than long-lost cousins at a lottery winner’s mobile home, the question of whether or not the industry is ready remains. The technology seems to be there, but does that mean it’s a good idea?
Trained to Win
Training can teach your staff to be more productive, more loyal and more responsive to customers – making your shop more profitable and your job much easier. Why, then, do collision repair shop owners – and other American business owners – commit such little money to such a big issue?
Made in Taiwan Part 3: Aftermarket Parts
We continue our look at Taiwanese aftermarket parts manufacturers. This month, we analyze the Tong Yang Group and Depo Auto Lamp and hear from industry members who’ve seen the operations firsthand
A License To Repair
"Why isn’t it mandatory for all collision techs to be licensed?" — Don Marshall, manager, Fresno Chrysler/Plymouth, Fresno, Calif. The collision repair industry is the ultimate example of irony and paradox. In most (if not all) states, the damage appraiser needs a license to prove he’s capable of determining the cost and procedure of repairing
Should You Get Into Bedliners?
Sure, starting a spray-on bedliner business sounds like guaranteed money in your hands, but if you aren’t informed on the technical aspects, then you may soon find yourself empty-handed instead.
On Your Mark … Get Set … Go!: Benchmarking
Are your employees living up to their potential? Is your shop? One way to be sure is to use benchmarks. Benchmarking allows you to compare your business’ performance to other businesses so you can discover where opportunity exists.
Bedlining Your Pockets
As pickup trucks continue to grow more popular, so does consumer demand for bedliners. In fact, the spray-on bedliner aftermarket hit $90 million ’98. But how much of that $90 mil went into your bank account?
Antitrust in Insurer- Repairer Business Relations
‘Antitrust’ is spoken of frequently in the collision repair industry but is still often
misunderstood. Here’s a clear definition of what it is and how it relates to insurer- repairer business relations.
The Government to the Rescue? SBA’s 504 Program
Donnie Jones had always dreamed of building a state-of-the-art body shop. But he faced major obstacles. Every banker he tried to get a business loan from wanted 25 to 30 percent in cash equity, with rates and terms that would have been a major stretch for his cash flow.
Industrialization of the Industry
You don’t have to manufacture automobiles, guns or hamburgers to take advantage of the industrialized process. Such assembly-line concepts can be applied to vehicle repairs, too. Some shops have gone so far as to specialize in departments — paint, metal, mechanical — but they could go even further.