Insurer-Relations Profile: DRP Arrangements
From DRPs to parts usage to insurers in general, you tell it like it is.
Insurer-Relations Profile
The relationship between insurance companies and collision repair shops has, historically, been much like the relationship between a dog and a fire hydrant. (If you have to ask which role shops play, the moisture in your brain has short-circuited your thinking ability!)
Build Relationships to Build Your Business
What are shops now doing to bring in customers?
Preventing Customer Defects
Stop current customers from crossing enemy lines and heading for your competitor by keeping them informed and letting them know you value their business
Antitrust in Insurer- Repairer Business Relations
‘Antitrust’ is spoken of frequently in the collision repair industry but is still often
misunderstood. Here’s a clear definition of what it is and how it relates to insurer- repairer business relations.
Insurer Relations Profile: Freedom to do What You Want?
Many collision repair shop owners started their businesses for the freedom owning a business offers — freedom to be your own boss, freedom to do what you want, how you want, when you want.
Getting Into Customers’ Heads: Increasing the Chances of Selling Every Job
Hopefully, we can all agree that collision repair falls into two distinct operations: sales and production. Your shop may have the very latest heated downdraft booth and the snazziest computer-driven structural-repair bench, but unless you can get the customer to let your shop perform the repair, all the equipment in the world won’t help.
Insurer-Related Profile: Relationships with Insurers
Some shop owners got mad, some got even and some didn’t even get mad.
Speaking Their Language: Female Customers
Understand your female customers and you’ll not only make the repair process less intimidating, you’ll gain their loyalty, too
Constructing Solid Supplier Relationships
The notion of building a partnership with someone who is selling you something is foreign to a lot of people.