Running a Family Collision Business: Stay in Your Lane
In a family business, it’s important to divide the duties and respect each other’s lanes.
Need the 411: What Should Consumers Do After a Vehicle Crash?
What do you do when consumers need info after experiencing a vehicle crash?
Vehicle Calibration: Did You Do It Right?
Whether you perform vehicle calibrations in-house or sublet them out, avoid the blame game with thorough and bulletproof documentation.
Online Reviews: An Integral Part of Auto Body Shop Marketing
What are people saying about your shop online? Negative reviews require immediate attention and “damage control.”
The Reviews Are In: AirPro’s AUGGIE Leads a Calibration Revolution
By Joel Gausten What a difference a year makes… In September 2021, AirPro Diagnostics appeared at the Texas Auto Body Trade Show to provide a hands-on demonstration of AUGGIE, a new wireless device designed to revolutionize the world of vehicle recalibrations. The system promised a new direction by rendering a scaled-down, digital version of required
Things Insurers Say That Really Tick Me Off!
During my 38-plus year career in the collision repair industry, I’ve seen and heard a lot of things that drive me crazy.
Expanding Your Body Shop: Planning is Key
Growth requires a lot of strategic planning, a focus on the details and an understanding of local rules and regulations.
Removing Insurers from the Collision Repair Process
Who is the customer? Is the vehicle owner’s angry uncle the customer? Is the vehicle owner the customer? The insurer? Let’s find out.
Auto Body Shops: Do You Know Your State Laws and Regulations?
It’s good business to know the state rules and regulations that govern your business — yet most body shop owners don’t.
Finding Success in Succession
Succession planning is one of the most overlooked aspects of a business strategy. Steve Leal argues its significance for the aftermarket industry, where most body shops are family owned. You’ve worked hard for many years to build a flourishing business, earned the goodwill of your customers and are now wondering what happens to your legacy
