The Total Story
Why are some cars repaired when they should be totaled, and others totaled when they should be repaired? Because, too often, poorly trained people are estimating damages. If it’s a total, then total it. If it’s a borderline case, communicate with your customer and your tech. But keep in mind that customer safety is your No. 1 priority.
40 Tips for a Perfect Finish
For painters, it seems the number of perfect-paint-job tricks to remember is at least a million. Always trying to make your job easier, we’ve whittled that million down to 40. Follow these tips of the trade, and the good paint jobs will follow right along with you.
Las Vegas or Bust: NACE 2001
NACE 2001 hits the jackpot with a solid line-up of seminars, a new action demonstration arena and entertainment by comedian Jay Leno.
Capitalize on Cold Weather
A mild winter doesn’t have to bring a chilling end to your shop’s profits and steady workload. By adding seasonal profit centers and specialized winter service, you’ll boost your bottom line and customer relations.
10 Steps For Delivering a Lean, Mean, Clean Machine
When you carefully detail vehicles, customers are reassured the entire repair was equally well done. In fact, their satisfaction will increase by as much as 40 percent if their vehicles are truly sparkling clean on delivery.
Why DRPs are Unprofitable for UK Bodyshops
Market facts & business information.
Think Inside the Box: Reparing Interior Parts
Repairing interior parts is a largely untapped business…and a great source for additional income.
Getting Savvy With E-Commerce
E-commerce. A lot of people talk about it, but what does it mean to your business?
The Need For Speed: Quantity Over Quality May Cost You
A shop manager who chooses quantity over quality may cost you more than a few dollars in comebacks. He may also cost you a few good technicians.
Keep the Cash Flowing
Profitability and cash flow aren’t the same thing: You may have a backlog of profitable jobs scheduled, but no money to pay the bills. How do you overcome this? Learn to manage three things: owner’s extras, accounts receivable and accounts payable.
