Stop Pushing & Pulling
Put an end to pushing and pulling cars through the production process by implementing a consistent workflow through the metal department. The payoff: fast, quality repairs – the first time out.
Truce: Working with Insurance Adjusters
If you ever need to energize a bunch of bored shop owners, bring up working with insurance adjusters. This topic can incite a lively discussion among even a reserved group of repairers. That’s because everyone has a war story or two about an adjuster experience and they’re usually eager to share it. One of my
No Problem: This is How We Deal with Tough Adjusters in My Shop
By David M. Rowe I recently had a customer, who also happens to be a part-time employee in our service department, who was in need of a quarter window for her Ford Focus. This customer is insured with the "Good Hands People" at Allstate Insurance Company. My shop is also an Allstate PRO DRP. You’d
Prevailing Rates And My Survey Says
Like the prevailing winds blowing over one of our local dairy farms, the term conjures up images of decomposing and festering crap.
Las Vegas or Bust: NACE 2001
NACE 2001 hits the jackpot with a solid line-up of seminars, a new action demonstration arena and entertainment by comedian Jay Leno.
Keep the Cash Flowing
Profitability and cash flow aren’t the same thing: You may have a backlog of profitable jobs scheduled, but no money to pay the bills. How do you overcome this? Learn to manage three things: owner’s extras, accounts receivable and accounts payable.
Using Computers to Produce and Profit
Just about every aspect of a repair – from the moment a customer makes a decision about which shop to use to the time a car exits the shop – can involve computerization. What’s the point? Besides speeding up cycle time, computers can make your techs better at what they do and your shop easier to manage.
Partnerships that Drive Your Business
Forming industry relationships can shift your shop into high gear by boosting your bottom line and giving you credibility with consumers.
The ABCs of DRPs
Deciding whether or not to join direct-repair programs can be a daunting task. How can you be sure the relationships will benefit your customers and be profitable to your business? By spelling out the pros and cons before you sign on the dotted line.
The “Big 3” Interview
Reps from Ford, GM and DaimlerChrysler speak candidly about their plans, their problems and their predictions for the collision repair industry.