The Jury’s In: Save their Deductibles?
They come in all shapes and sizes, but their goal is the same: They want you to save their deductible. Thirty years ago, deductibles didn’t seem to be such a big deal. In fact, 30 years ago, some insurance companies actually wrote policies with zero deductibles. In the late 1960s, I was an apprentice in
San Diego Lawyer Writes Auto Body Repair Law Dictionary
San Diego lawyer Bruce Cornblum has written the Auto Body Repair Law Dictionary to help collision repairers understand the relationship between the shop, the insurer and the customer.
A Bay at the Beach: Rick’s Auto Collision
This thriving oceanside shop prospers in a DRP-free state where shop owner and teacher Rick Starbard is making waves in his industry.
Hybrids: Why They’re Here To Stay
Fuel costs – gasoline or diesel – seem to be creeping ever higher. This is probably natural because of the rules of supply and demand. Oil is a finite resource, and as we use more of our own American crude in the lower 48, we’re going further afield to supply our ever-expanding need for more
The Right Thing For the Wrong Reasons
The Americans with Disabilities Act
Just Say No: Can you save me my deductible?
You wouldn’t think of asking your dentist to save your deductible. So why, then, do our customers think it’s perfectly acceptable to ask us to save theirs? Maybe because we started it. If you’re like me, certain word phrases are just plain annoying. The one that bothers me the most is, “Can you save me
Fight Steering With Steering
It’s legal for insurers to tell consumers about preferred shop programs. Problem is, if you’re not one of the shops on these programs, you likely won’t get the work. Fight back by developing other sources of referrals that steer consumers to you. While insurers are permitted to make consumers aware of the "programs it has
Invoking The “Appraisal” Clause
Scenario: A first-party insured with collision coverage brings his damaged car to you for repairs. Your estimate comes to $3,501. The insurer has “appraised” (a.k.a “estimated”) the cost of repair at $2,255. Reinspections and supplementals have been exhausted, and there’s still a sizeable gap between the actual cost of repair and what the insurer is
Do You See What I See
Does anyone find it the least bit surprising that the general public doesn’t trust the collision industry?
Light Up Your Life: New Technology
I admit it. I’m not a huge fan of new technology. Heck, I only own seven – none which I actually bought. People keep giving them to me, hoping to inspire me to move forward into the new millennium (or at least into the ’90s). So trust me when I say I understand if you’re