The Power Of Perception
It’s been said that the way people are dressed or how they look will make a difference with how they’re treated.
Partnering With A Paint Company
With so many paint-company partnership programs in the marketplace, making a decision which – if any – to join can be a confusing and time-consuming decision.
Constructing Solid Supplier Relationships
The notion of building a partnership with someone who is selling you something is foreign to a lot of people.
The Vote is Cast: National Rule Regarding the VOC (Volatile Organic Compound)
In currently regulated areas, many shops had a learning curve with new low-VOC products that will be shortened considerably for the rest of us. What they discovered when they began using high-solids products was that their main problems were getting the finish to lie down smoothly and getting the paint work to dry in the
Creative Recruitment
Your right arm. How important is it to you? An independent body shop owner recently said he would give his to find one good technician. If people are willing to give up body parts, you know things are bad!
Senior Service
The focus of automotive service – now and in the future – is to meet or exceed the needs of all customers. When it comes to a reality check, many of us would fall short of the mark when it comes to dealing with our senior-citizen customers.
Out With The Old
A good place to start when you’re considering upgrading is to take an inventory of your shop.