Would Your Work Pass an Auto Safety Expert’s Test?
Many post-repair inspectors are finding that collision repair shops’ work isn’t up to snuff. And that can lead to a liability nightmare, not to mention the end of their businesses.
MLOs on the Grow
New research suggests that consolidation will continue and multiple-location collision repair operators will continue to gain favor as insurers push DRP performance.
Proprietary Repairs
“Do you think that in the near future, other car manufacturers will follow Jaguar’s lead and require repair shops to be ‘certified’ to fix their vehicles?”
Stand Out from the Competition – Gates Auto Body
Gates Auto Body believes that standard operating practices allow companies to do what their competition doesn’t – turn their employees into top performers and maximize results.
Standard Procedures: A Tool for Improvement
In lean organizations, standard work is used to support the objective — continual improvement. If you’re ever going to get any better, you must start with a standard way. It’s the baseline for improving your results
A Few Good Techs
Is there really a technician shortage or just a misappropriation of qualified techs? Is the pool of technicians shrinking faster than the collision repair market?
Will the end result be higher door rates?
Market Like an Insurer
Progressive’s Concierge program is the boldest action ever
taken by an insurer to mitigate the role a shop plays with the consumer. But what might the possibilities be if repairers employed some of these same strategies?
Profits: Not A 4-Letter Word -You Can Only Learn Lean By Doing.
Speed Is the Key When attempting to create a continuous flow between all the steps in your process, the areas where work doesn’t flow at the pace the customer is pulling will become obvious, forcing you to correct them immediately. by John Sweigart It has always been — and continues to be — difficult explaining
Going Head to Head
Collision repair consolidators seem focused on customer service as opposed to offering insurance companies even lower repair costs. They’re also concentrated on honing their operations to a razor sharp state of efficiency (which, incidentally, will lower repair costs).
Matching Tricoat Pearls: Think Groundcoat
Making a let-down panel doesn’t solve the problem of matching tricoat pearl color. There’s got to be a better way – and there is: an invisible foundation-coat repair. If an automotive painter were asked what he did for a living, it would be fair for him to say that he’s a master illusionist. Citizen Jane
