Two Lines, Faster Times: Separating Light and Heavy Repairs
Toyota claims that separating light and heavy repairs into two lines will increase shop productivity by 40 percent – but only if American techs can learn to work together as a team.
Creating a Monster
An efficient shop is like a hungry monster. The more a shop’s cycle times improve, the more vehicles it needs to “feed” its appetite. Where will these extra vehicles come from? From shops that haven’t streamlined their operations
‘Til Death Do Us Part
Not all DRP marriages end in divorce. For this Chicago shop owner, DRPs have benefited his business and boosted his bottom line – making it easy to put his bachelor days behind him.
Writing His Own History: the Pohanka Body Shop
When you’re born into a family with a rich heritage in a particular field – say politics, law or the circus – it’s often expected that you’ll continue the family legacy and run for public office, attend Harvard or learn to ride a unicycle on a tightrope.
A Reluctant Informer and the Hardest Hit
An Oregon body shop technician’s keen eye and decades of repair experience played a vital role in the apprehension of a driver responsible for the hit-and-run death of a 12-year-old girl. But it was more than knowledge of the job. It was his first-hand knowledge of knowing what it was like to lose a child.
Is Your Paint Shop Profitable?
It’s all in the numbers. By taking out your calculator and figuring how well you’re doing on your key performance indicators, you can quickly determine where you’re proficient in the paint shop and where you’re just painting yourself into a corner.
A Learning Experience: Continuing to Learn your Business
What have you done lately to improve your business and management skills? What steps have you taken to learn more about your market and your industry? Let’s not forget about your employees. What efforts have you made to see that your bodymen are proficient and that your painters are well-versed on the latest refinishing techniques?
Tapping Education and Training Sources
Here we go with another story on the technician shortage. But you may be surprised to learn that the tools you need to combat the problem are tools you already have – and tapping these sources for education and training can lead to a steady flow of qualified and loyal technicians.
Building a Winning Team
Are the people who help you run your shop first-string or just benchwarmers? Choosing trustworthy and hard-working managers can make or break your shop’s progress and success. Does your team have what it takes to win in the competitive game of collision repair?
Orange You Going to NACE?
Bound for Orlando – the land of oranges and overabundant family fun – NACE promises a jam-packed schedule of seminars and workshops that leaves little time for mousing around.