Clang! Buzzz… Tick, Tick, TICK!!!
Diagnosing and eliminating annoying interior noises will restore the sanity of tormented vehicle owners
The Two Faces of Japan
From ancient Shinto temples to modern-day skyscrapers, the Japanese relish technology, yet revere tradition. But with Japan’s collision repair industry changing with the times,
will the Japanese people also deviate from tradition to fight for their industry’s autonomy?
Rolled Over But Not Dead: Rollovers – Friend or Foe?
The body repair and refinish industries have always applauded those shop technicians who – through diligence, skill and hard work – take complete wrecks and turn them into
show-room classics.
From Wreck to Right
It’s a dark stormy night. You realize that you’ve strayed from the main paved road and are now traveling down a gravel one. The road is soft. Your vehicle isn’t handling well. It’s raining so hard that the car’s windshield wipers can’t keep up, and the ditches on both sides of the road are very
A 10-Step Plan to Profitability
A set of procedures that are very helpful for analyzing the operational and financial health
of body shops.
Beauty and the Body Shop
Uncovering beauty in a beastly lot and a run-down building, shop owner Boyd Dingman is helping to change the image of the collision repair industry and to maintain the image of an Omaha, Neb., neighborhood.
A Well-Rounded Painter
If your customer-service index is high and your marketing efforts are giving your shop a healthy backlog of work, you know that what happens when vehicles reach your paint
department is critical to your continued success. And what goes on in your paint department is highly dependent upon the quality.
of painters you employ.
Strategic Partnerships
No business exists in a vacuum, least of all a collision repair shop.
A Crash Course on Retrofits
As a collision repair specialist, air-conditioning service is part of your job. When your customers bring in their cars for repairs, you want to offer them all the services required.
More Than an Estimate
It used to be so easy to write an estimate. Easy, that is, until the ARMS people announced to the country: "A customer doesn’t need an estimate. The customer is in pain and wants his vehicle made whole again." This tiny piece of information had a huge – and dramatic – effect on many leading