Customer Service: Getting Back to Basics
Ball position, check. Feet and shoulders square to target line, check. Grip neutral, check. Hands slightly pressed forward, check. Muscles relaxed, check. Lock and load. Anyone who’s a golfer will recognize this checklist. These are the things you want to make sure are proper before you swing the club. They’re the fundamentals, really, upon which
Diary of a Bad Collision Repair
Bad collision repairs are allowed to take place, pure and simple. Greed and not caring allow them to take place. And I’ve seen my fair share.
WIN’s Website Career Center Feature Now Open to Industry at Large
WIN recently added a career center feature to its website, which is open to the entire automotive industry. WIN’s career center offers an opportunity to post your resume for employment, or if you are on the other side of the desk, post your company’s job openings. Mary Kunz, WIN board member and communications committee co-chair,
Don’t You Feel Smarter?
The 2010 BodyShop Business Conference that was held Sept. 17-18 in Indianapolis is now just a memory, and as I look back on it, I realize that for everyone who participated in the event, it should be a memory of learning and enjoyment. As a bonus, the weather cooperated nicely and enabled us to see
BodyShop Business Conference a Successful Mix of Education, Exhibits
The 2010 BodyShop Business Conference, held in downtown Indianapolis Sept. 17-18 at the Hilton Hotel & Suites, delivered over 150 attendees a blend of valuable industry insight, business knowledge and new technologies based around the theme "Succeeding Through Change." The event kicked off Friday morning with keynote speaker George Avery, claims consultant with State Farm.
BodyShop Business Conference Kicks Off Friday!
The collision repair industry is buzzing as the much anticipated BodyShop Business Conference at the Hilton Hotel & Suites in downtown Indianapolis kicks off Friday! Over 180 industry professionals will be learning about everything from environmental laws to marketing to advanced metals. Here’s a look at the breakouts: • Advanced Metals – Jeff Poole, I-CAR
Advertising War: Insurers Vs. Body Shops
Some repairers are trying to counter insurers’ advertising with advertising of their own. It might seem like a futile effort, but the goal is not to outspend insurers. Instead, it’s to educate consumers on the accident claim process.
WIN Employment Webinar Discusses Increase in Harassment Claims, Including Male-On-Male ‘Hazing’
The Women’s Industry Network’s (WIN) first interactive employment webinar, "Demystifying Discrimination, Diversity and the Evolving Workforce," is available to the entire industry on WIN’s website. The webinar originally aired July 27 and was made available to WIN members and sponsors. The session looked at best practices for recruiting and hiring top notch talent and navigating
Women’s Industry Network Launches Its First Interactive Employment Webinar
The Women’s Industry Network (WIN), in partnership with the national labor and employment law firm, Littler Mendelson, will launch its first employment webinar, "Demystifying Discrimination, Diversity and the Evolving Workforce," on July 27 at 1 p.m. Central as a benefit to its members and sponsors. The one-hour interactive program will also allow members to ask
SkillsUSA Conference Shines Spotlight on Next Generation of Collision Repairers
Ever been to an NBA game and witnessed the “pump up the volume” madness that ensues just prior to introducing the home team? Well, the thousands of students, parents and teachers who participated in the SkillsUSA National Leadership and Skills Conference in Kansas City last week essentially equaled that during the opening ceremony of the
