SHOP SPOTLIGHT: Shop’s Business Grows Despite Down Economy
Kumler Collision & Automotive owner Dean DeRolph says satisfied employees lead to satisfied customers.
Mitchell’s Tom Fleming to Retire
Mitchell International, Inc., announced that Tom Fleming, vice president of Database Development and a 25-year veteran of the company, recently retired. Fleming will continue to work as a private consultant in the collision repair industry as part of his newly formed consultancy, Pelham Business Advisors, where he will continue his efforts to advance the marketplace.
ASA Collision Operations Committee Meeting to be Broadcast on CollisionHub.com
Prior to the ASA ‘Taking the Hill’ Fly-In, the ASA Collision Division Operations Committee will be holding a meeting on Tuesday, May 11 from 2 to 5 p.m. EST, which will be broadcast live on the website CollisionHub.com. Topics scheduled for discussion include an I-CAR educational update, an introduction of the 2010 Collision Division Operations
PPG’s MVP Business Solutions Launches New Marketing Portal
PPG’s MVP Business Solutions team has launched a web marketing portal designed exclusively for use by PPG collision repair shop customers. The announcement was made by Norm Angrove, senior manager, PPG Value Added Programs, at the recent MVP Business Solutions Conference at the Paradise Point Hotel in San Diego. The portal, developed in conjunction with
Lincoln College of Technology Opens Collision Repair and Refinishing Program
The Lincoln College of Technology in Melrose Park, Ill., held a grand opening on April 21 for its Collision Repair and Refinishing Technology program. “Lincoln College of Technology has expanded its current facility to offer a Collision Repair and Refinishing Technology program,” said Shaun McAlmont, president and chief executive officer of Lincoln Educational Services
AkzoNobel Honors Most Influential Women in Collision Repair Industry
Six industry leaders were honored at the 11th annual Most Influential Women in the Collision Repair Industry awards program held at the High Museum of Art in Atlanta on April 14. Janet Chaney, Stevensville, Mt.; Erica Eversman, Bath, Ohio; Kimberly Hicks, Highland Park, Mich.; Beth Ann Meckel, Glen Burnie, Md.; Linda Sommerhauser, Kansas City, Mo.;
CRA Continues Campaign Against Untested Aftermarket Bumper Reinforcements
CRA demonstrates difference between OEM and aftermarket parts to TV station, calls on insurance commissioner to stop insurers from including aftermarket bumper reinforcements on estimates.
Getting Paid for Not-Included Labor Items
Reader’s Choice Question – “How do you get paid for rust, fused, pinched and fudge time factors that aren’t listed in the regular new parts on and off sections of the P-pages and estimating guides? When will true reality begin so that the time necessary to cut, heat up, unscrew, unfuse or unclip two different kinds of metals without burning up or exploding the rest of the car will be included?” – Rosemarie Seppala, office manager, Seppala’s Body Shop & Restoration
Induction Innovations Launches Revamped Web Site
New features include product demos.
How to Acquire and Retain Collision Shop Customers
Insurers can steer customers to their preferred shops, but we can steer them too. Copy what they do and you’ll be well on your way to regaining control of your customers.
