Gimme, Gimme, Gimme: Better, Cheaper & Faster
Years ago, the belief in business was that you could provide a product better, cheaper or faster — pick two. But to achieve success today, you must offer all three. Customers expect more, for less money and want it yesterday.
Life in the Fast Lane
The latest industry buzzwords — speed lanes, cycle times, process efficiency — all focus on repairing cars faster. Fast is hot; slow is not. As we ring in the new millennium, we may also be ringing in the era of rapid repairs.
Paint Department Smarts: The Right Tools and Knowledge
It’s not easy for painters to get the training they need. But that doesn’t mean you should settle for “average” techs. Nurture the Einstein in them by equipping them with the right tools and enlightening them with knowledge.
Bought Out
“If I knew then what I know now …”. Only after promising them anonymity would several former shop owners speak openly about why they sold to consolidators, where it’s gotten them and if they regret it.
I’m Just A Bill: Why Not Get Involved?
On Capitol Hill, a lot of bills await their fate. And many of them — if enacted into law — will affect the profitability of your business. Why, then, aren’t more collision repairers actively involved in legislative activity?
Should You Repair Air Bags?
With the right training and tools, air-bag replacement can be done at your shop — bringing you more profits and more control over uncontrollable circumstances.
Managing To Be Great
Great managers possess an uncanny knack for juggling, allowing them to be everything to everybody.
Weighing the Options: Repair or Replace?
To repair or replace shouldn’t be decided by tossing a coin or by an insurance company. If you’re unsure what to do, your best bet for success is to talk with techs who’ve been there, done that.
Why Comply? Mandates of the EPA and OSHA
With all the regulations mandated by the EPA and OSHA, it’s easy to spend so much time trying to comply that you hardly have any time left to repair cars, right? Wrong! Quit complaining and start complying.
Insurers: Cowboys At Heart?
Some insurers are rounding up consumers and steering them out of shops like herds of cattle – leaving many shop owners to ask: “Where’s the beef?”
