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Jagging Rights: Jaguar’s Exclusive Aluminum-Repair Network of Authorized Shops

This shop spent $100K to gain entry to Jaguar’s exclusive aluminum-repair network of authorized shops. While developing technologies from the world’s automakers have left most shops out in the cold, they also present risk-takers with some real opportunities. Fairless Hills, Pa. – Hunt Auto Body is at first glance, a typical independent body shop, tucked

Repairing Aluminum-Bodied Cars: Nepotism vs. Capitalism, Pete Petursson

Consumers are clueless they’re “captured,” insurers are angry they’re captured, and shops capturing the work are unsure they’ll ever recoup their investment. Yet OEM-authorized repair shops are a reality … for now anyway.

Smart Politics: Money = Attention From Politicians

“Anybody can say, ‘I’d like this law to be changed or that law to be changed,’ ” says a Virginia shop owner. “But I don’t see any politicians knocking on my door. … They do it with big insurance companies, but not me.” Well, for lack of a better word: Duh! Of course politicians aren’t

Is It Ok to Cost Shift to Help out the Adjuster and Get You Paid?

I find the practice of cost shifting morally repugnant. Why is it morally wrong and illegal (fraud) if I as a repairer charge a customer differently than the actual repair performed, but when an adjustor "bends" his company’s rules (even if it’s for our "benefit") that it’s somehow OK? I don’t understand the double-standard. The

Inside an Old-Timer’s Toolbox

In the early days when a bodyman faced a repair problem, he couldn’t just buy what he needed. He had to conceive a tool that would repair the problem- and then forge it himself.

Gearheads vs. Poindexters: The Best Way to Answer This Question Is to Be Blunt: We’re An Industry of Ignorant Bodymen.

Now I know that sounds insulting and rude, but read on and see if you don’t agree with me.

Disposable Cars?

More repair-friendly vehicles don’t appear to be in our future, equating to fewer vehicles being repairable and those that aren’t totaled costing more to repair.

Insurers Don’t Control Pricing

“That’s almost like asking, “How much does a Chevrolet Tahoe cost?”

The Best Definition of Leadership: Crime Doesn’t Pay (the Deductible)

Though the story seems like perfect fodder for a Dragnet episode, the following event is, well, just the facts. This is the city, Fort Worth, Texas. Doug Germany works here. He carries a clipboard. [Enter theme music – “Dum-de-dum-dum. Dum-de-dum-dum-dum …”] It’s 10 a.m., and the day at Craig’s Collision Center, on Beach Street, starts