More Than A Desk Job: Office Managers
Being the office manager for a collision repair shop can be an exciting, sometimes confusing and very rewarding job. The key to reaping the rewards of efficient, organized and informed office mangers is to give them more responsibility than simply answering the phones, greeting customers and balancing the checkbook.
Help Wanted: How to Get the Best
If you’re looking for a few good employees, you’re not alone. But to attract qualified applicants, you need to revitalize recruiting and organize your hiring process.
Finding Your Niche
What’s had the living daylights kicked out of it and smells like a herd of horses? It could be your next job. Repairing horse trailers, offering rental cars or spraying on bed liners are just some insurer-free services that can boost your bottom line.
10 Tips For Techs
As a technician, you should be doing all you can to save money and work efficiently. Why? Because by implementing a few new work habits, you can increase shop profits — and your chances for a raise.
Managing To Be Great
Great managers possess an uncanny knack for juggling, allowing them to be everything to everybody.
Why Comply? Mandates of the EPA and OSHA
With all the regulations mandated by the EPA and OSHA, it’s easy to spend so much time trying to comply that you hardly have any time left to repair cars, right? Wrong! Quit complaining and start complying.
Getting Into Customers’ Heads: Increasing the Chances of Selling Every Job
Hopefully, we can all agree that collision repair falls into two distinct operations: sales and production. Your shop may have the very latest heated downdraft booth and the snazziest computer-driven structural-repair bench, but unless you can get the customer to let your shop perform the repair, all the equipment in the world won’t help.
A New Profit Center: Part 3 of “Getting Paid for What You Know”!
It’s estimated that more than 100,000 people in the United States need — and will pay for — your automotive expertise on a daily basis. This is the last part of a three-part series designed to show you how to get paid for what you know.
Working Designs: Bodyshop Layouts
More equipment and more space won’t automatically yield more profit. Productivity and profitability are just as much functions of managment as they are physical capacity.
Cheaters Never Win
Back-alley shops and unethical owners have dragged our names through the mud long enough. Here’s what to do if your boss is bad.