Never Lose Sight of the Goal
Giving away business? In today’s competitive and consolidating marketplace, how could such a thing happen?
A View of the Industry
A snapshot of the “Collision Industry” survey.
If You Build It: New Century Collision Center, Winchester, Va.
Name: New Century Collision Center Location: Winchester, Va. President: Bud Harlow Established: 2001 Shop Size: 32,000 square feet Number of Employees: 13 Average Repair Ticket: $1,457 In the collision repair industry since 1955, Bud Harlow has learned every aspect of the trade – from working as a line tech and a shop manager to being
Log On to Learn: Internet/satellite Training
Technology is making training for collision repairers easier, faster and cheaper than ever before.
From Classroomes to Computers
Employee education has evolved from printed manuals to virtual classrooms. But is virtual as good as the real thing?
Dealer Incentives
“Why don’t the OEMs do a better job of supporting the collision repair industry through their dealer body?”
Associations: Time to Join or a Waste of Time?
Opinions vary regarding the repair industry’s national associations, but one thing is certain: The industry has a wide range of national associations, each with differing beliefs, views and goals. Our examination of the industry’s national groups may help you decide if one coincides with your own convictions
Trained to Win
Training can teach your staff to be more productive, more loyal and more responsive to customers – making your shop more profitable and your job much easier. Why, then, do collision repair shop owners – and other American business owners – commit such little money to such a big issue?
Reaching New Heights: Separating Types of Painters
What separates the average painter from an extraordinary one? The “best of the best” pay meticulous attention to their technique, gun maintenance, gun selection – and everything else involved with painting a vehicle. In fact, the best paint techs are scientists, students, sleuths, housekeepers and dancers all rolled into one.
No Grease Monkeys Here: Our Industry’s Image
If you don’t think a lot of the problems we face in the collision repair industry are related to our negative image, think again. Between the public and the educators, our industry is often viewed as fit employment only for the mentally disabled and the drug and alcohol impaired. But it’s not their fault they think that way — it’s ours.