insurer relations Archives - Page 17 of 18 - BodyShop Business
Just Say “No”

Will shop owners tolerate a reduction of paint-time allowances?

Would You Join a DRP Like Progressive’s Concierge Program?

mad or they might shut you down. We’d be a part of the insurance industry, not the auto collision industry. If all insurers went with this type of program, it would destroy our industry as we know it. My mother said change is good, but in this case, I’m not sure it’s good at all.

Steering Customers to the Truth

Collision repair and auto glass specialists continue to suffer discrimination at the hands of insurance companies as well as government agencies.

Point – Counterpoint

Are Double Standards OK, Depending Who’s Paying the Bill?

Are Double Standards OK, Depending Who’s Paying the Bill?

A double standard [where you write a different estimate if the repair is paid by an insurance company rather than a customer paying out of pocket] creates an image of what this industry is trying to defeat, which is that we’re crooks. I don’t want to present one image to one customer and another image

The Need for Speed

Want more claims dollars? Strive to standardize your business.

Putting Our Heads Together

Want more claims dollars? Strive to standardize your business.

The Word Track an Insurer Uses to Influence a Vehicle Owner to Go to a Preferred Shop

We have a list of five companies here …” Sound familiar? Like … oh, let’s say … the word track an insurer uses to influence a vehicle owner to go to a preferred shop? But what if the roles were reversed? What if, instead, it’s the word track a shop owner uses to influence a

Allstate Purchased Sterling Collision Centers

“We’ve been a PRO shop for Allstate for 15 years,” says a New Orleans shop owner who’d just learned Allstate purchased Sterling Collision Centers, a consolidator with 39 shops. Though this shop owner didn’t see it coming, he did know something was up. “Several months ago, [Allstate] reviewed our estimates written for them. After a

Dealing with State Farm

“Every shop in this country deals with State Farm, and they all understand that SF can, if it wants, put them out of business. In many markets, it will be a ‘take it or leave it’ situation,” says a shop owner about SF’s revised contract for its direct-repair shops. “I depend on SF insureds and claimants about 50 percent of the time. I, like every other shop owner, have some hard choices to make.”

A List of Five Suggestions from Repairers to Insurer

1. Hire people with experience instead of college kids who’ve never been around cars.
2. Stop steering and stop lying.
3. Pay for necessary operations and materials to properly repair vehicles.
4. Don’t take so dang long to approve supplements.
5. Accept the fact that it costs money to repair an accident, and quit trying to cut corners.

Another Leg to Stand On?

Ohio court rules that an insurer has to pay for the “diminished value” of an insured’s car after a wreck