Customer Service
Insurers: How Low Will They Go?
If a shop doesn't bend to an insurer's mandates, they will often take the position of: if you're not with...
If a shop doesn't bend to an insurer's mandates, they will often take the position of: if you're not with...
The repairer is the expert, and they should be the ones who determine what damages have occurred as well as...
Smaller, lesser-known insurers received the highest marks from collision repairers asked to grade the auto insurers’ claims practices in the...
The Society of Collision Repair Specialists (SCRS) has released a new video from the 2018 RDE lineup featuring attorney Erica...
I’ve often shuddered at collision industry jargon and buzzwords that often paint repairers as rough, crude and unsophisticated Neanderthals.
The phrase, "I'm not paying for that," haunts repairers as they try to rationalize how on earth they can make...
How do most collision repair facilities calculate body materials on a vehicle? Adhesive, drill bits, weld-through primer, etc. Are the...
Yesterday, your customers were clients of State Farm, GEICO and Allstate, but the customer and insurer of tomorrow may be...
A thoughtful re-sell on the repair is the perfect opportunity to tell Mrs. Smith what you did to make her...
Why doesn’t the DOI enforce the contract between the vehicle owner and the insurer? And how is it legal for...
