Customer Service
Lies and Deception: Defending Your Customers
Just because an insurer states something does not mean it’s true.
Just because an insurer states something does not mean it’s true.
Who is the customer? Is it the vehicle owner or insurer? The answer is not as simple as you think.
The tactic of "divide and conquer" is designed to weaken the enemy’s offense to a point where it becomes the...
Back in the day, repair estimates were short and sweet. Today, even a minor collision event may call for over...
According to the 2021 CRASH Network Insurer Report Card, collision repairers continue to see smaller auto insurers outpacing the 10...
If you feel the request for an estimate is a waste of time, you may need to modify your thinking...
A real conversation with an insurance claims manager reveals the plethora of misinformation out there regarding the claims/repair process.
This is the final week for collision repairers to grade insurers in their state via CRASH Network’s Insurer Report Card.
CRASH Network has once again announced the launch of its "insurer report card" to allow collision repairers to grade the...
The Auto Body Association of Texas has come up with a novel way to alert departments of insurance to insurer...
