Shops’ Opportunity to Grade Insurers Ends This Week
This is the final week for collision repairers to grade insurers in their state via CRASH Network’s Insurer Report Card.
CRASH Network Asks Repairers to Grade Insurers
CRASH Network has once again announced the launch of its “insurer report card” to allow collision repairers to grade the performance of insurers in their state.
Fighting Insurers: ABAT Takes Action
The Auto Body Association of Texas has come up with a novel way to alert departments of insurance to insurer wrongdoing.
Insurers: How Low Will They Go?
If a shop doesn’t bend to an insurer’s mandates, they will often take the position of: if you’re not with us, then you’re against us.
Estimating: Insurers vs. Repairers
The repairer is the expert, and they should be the ones who determine what damages have occurred as well as the best method for a proper repair.
Smaller and Regional Insurers Get Top Grades from Repairers
Smaller, lesser-known insurers received the highest marks from collision repairers asked to grade the auto insurers’ claims practices in the 2020 CRASH Network “Insurer Report Card.”
Attorney Erica Eversman, Former Shop Owner Present at 2018 Repairer Driven Education (RDE)
The Society of Collision Repair Specialists (SCRS) has released a new video from the 2018 RDE lineup featuring attorney Erica Eversman and former shop owner Wade Ebert as they present “More than Just a Hand Shake: The Professional Administrative (Legal) Documents You Really Need to Operate a Successful Shop”.
Collision Terminology: Good and Bad
I’ve often shuddered at collision industry jargon and buzzwords that often paint repairers as rough, crude and unsophisticated Neanderthals.
Playing to Win with Insurers
The phrase, “I’m not paying for that,” haunts repairers as they try to rationalize how on earth they can make a proper repair if the insurer isn’t going to pay for the needed work.
How to Get Paid for Body Repair Materials
How do most collision repair facilities calculate body materials on a vehicle? Adhesive, drill bits, weld-through primer, etc. Are the insurance companies required by law to reimburse body shops for this additional cost?
Who Will Be the Insurers of the Future?
Yesterday, your customers were clients of State Farm, GEICO and Allstate, but the customer and insurer of tomorrow may be changing due to automated driving technology and more precise OEM repair procedures.
How to Re-sell on Delivery
A thoughtful re-sell on the repair is the perfect opportunity to tell Mrs. Smith what you did to make her vehicle whole. By setting her expectations in the office and explaining the repairs in a proud and positive manner at the car door, the shop can increase her initial satisfaction by as much as 40%.
