Do Auto Body Shops Work for Consumers or Insurance Companies?
Repairers often believe they’re repairing a consumer’s vehicle but being paid by the insurer. This mentality is not only wrong but can be extremely harmful – not only to the repairer, but also to the vehicle owner and the collision repair industry at-large.
What to Do When an Insurance Company Sends the Vehicle Title Instead of Paying Your Body Shop
Insurance companies abandoning cars (and their responsibilities) has been going on ever since insurance companies were first formed. This practice is not only considered unethical, it may also violate most state laws and regulations governing insurance practices. But there is a simple and effective solution.
Can Auto Body Shops Survive Without Lying, Cheating and Stealing?
Is it possible to run a body shop without lying, cheating and stealing?
What to Do When Insurance Carriers Paint You as the Bad Guy for Submitting a Supplement
If you can’t fight insurers legally, how do you combat their harmful and predatory practices?
Cost Shifting in Auto Body Estimating Is Bad Business
Not getting paid properly? Cost shifting is not the solution, and is just plain bad business.
Photo Estimating: No Disassembly Required
Consumers love taking photos of their cars with their smart devices, but they’re shortchanging themselves, so get to educating them!
What is the Proper Procedure for Submitting a Supplement?
When submitting a supplement to an insurance company, do we have to submit a copy of the original invoice for the parts and materials we buy from our vendors?
Is It a ‘Total Loss’ for You?
Our customer’s insurer said they were not going to take possession of a vehicle they deemed to be a total loss, they would not be paying our fees, and would be sending us the title. We don’t want the car; we want to be paid for our services. What can we do?
‘Who Pays for What?’ Survey: More Shops Getting Paid for Not-Included Body Labor Operations
More shops now are being paid “always” or “most of the time” for nearly two dozen not-included body labor operations compared to a year earlier, according to the latest findings from the “Who Pays for What?” quarterly survey.
Collision Repairers Have Mixed Opinions of Insurers, DRPs
The BodyShop Business 2017 Industry Profile examines insurer-repairer relations, among other topics.
Insurers at their Worst: What Collision Repairers Can Learn from ‘Ugly’ Court Cases
The recently dismissed RICO case against seven major insurance companies is just one recent example of insurers having to defend themselves in court for their allegedly unscrupulous business practices.
State Farm to Consolidate Facilities, Displace 4,200 Workers
On the heels of a $5.5 billion underwriting loss in 2016 and a massive drop in profit, State Farm said it plans to shutter 11 U.S. facilities, displacing 4,200 of the company’s nearly 70,000 workers.
