Eight strong, smart, skilled women help Jason Wong guide his two CARSTAR locations in San Francisco.
A spotless shop inspires customer confidence and drives excellent performance.
Here are a few things I’ve learned about being green and clean and how it benefits your team, repair quality, customers — and ultimately your bottom line.
As the owner of two CARSTAR locations dealing with the challenge of finding employees, I started looking at our community and where I could attract new talent and train them to become great technicians.
Having a good customer communication plan helps ensure customers and insurers have an equal understanding of the repair process, what will and won’t be covered and the outcome for their vehicle.
It’s critical to create a culture where everyone embraces doing his or her job with the highest quality and providing excellent customer service — with the same passion that you as the owner have.
Now is the time to evaluate your needs and prepare for the EV evolution in collision repairs.