Squad Goals: Empowering Women in Collision Repair
Eight strong, smart, skilled women help Jason Wong guide his two CARSTAR locations in San Francisco.
Body Shop Cleanliness: Spots Are Only Good for Dalmatians
A spotless shop inspires customer confidence and drives excellent performance.
5 Steps to Making Your Auto Body Shop Green and Clean
Here are a few things I’ve learned about being green and clean and how it benefits your team, repair quality, customers — and ultimately your bottom line.
Creating a Diverse Workforce at Your Auto Body Shop
As the owner of two CARSTAR locations dealing with the challenge of finding employees, I started looking at our community and where I could attract new talent and train them to become great technicians.
Good Communication Helps Ensure Happy Customers
Having a good customer communication plan helps ensure customers and insurers have an equal understanding of the repair process, what will and won’t be covered and the outcome for their vehicle.
Putting Your Passion for Your Auto Body Business to Work
It’s critical to create a culture where everyone embraces doing his or her job with the highest quality and providing excellent customer service — with the same passion that you as the owner have.
Electric Vehicle Repair: It’s Inevitable
Now is the time to evaluate your needs and prepare for the EV evolution in collision repairs.
