While some regions still haven’t seen a resurgence in business, other regions are overflowing with work because they haven’t been able to backfill old job positions. A focus on both capture rate and throughput can help shops, on both ends of the spectrum, address their challenges.
It is important to understand the industry is not going back to the way things were pre-pandemic. To build a comeback strategy, owners need to reexamine how you earn more business, how you operate your business, and how you keep your employees happy, to ensure you don’t get left behind.