Coming off a turbulent 2020, many shop owners want to wipe the slate clean and start fresh in 2021. As the frequency of claims decreases, the performance of your facility is more important than ever. To ensure you keep your piece of the pie as the industry continues to consolidate, it is important that your shop is up to date on the newest collision repair trends and standards.
In this webinar, you will learn:
• New 2021 table stakes for collision repairers: as vehicles advance so do their repair requirements, so we will look at new table stake’s collision repairers need to ensure they are addressing.
• Changes in customer expectations: this pandemic has shifted customer expectations which now have an added focus on contactless services and enhanced cleaning protocols.
• Key updates to the claims management process: with strained resources, the industry is looking to collision repairers to over communicate to fill any gaps.
• How to uncover revenue-generating opportunities: new repair environments have created areas of opportunity that some owners have yet to consider.